Your Answer ▼ Dear Manager,
This is Caroline Mitchell from the reception desk, and I am writing this letter to suggest several ways to improve the reception area. Since the increasing numbers of complaints on the area, I have listed main problems of the place and have done some research for recent three months. The biggest complaint is that its location is difficult to be found for customers. Next biggest problem is that customers have to wait too much time to solve their problems, so it is time consuming. Furthurmore, we have only one receptionist, thus customers are required to be patient with standing in a long line.
The reception area is crucial for our company, because it is the first place to welcome patrons. Not only this, but it also affects the profit. If failing to deal with customers’ issues swiftly, they will not visit here anymore. This leads to extremely negative impacts on the company.
To resolve the problems of the reception area, we should move the location from the corner of the 1st floor to the right in front of the main entrance. It is much easier for visitors to find its location. Second of all, more receptionists will be hired. Generally it takes 30 to 40 minutes to solve one customer’s complaint. However, one recent study indicates that 5 to 10 minutes is the best time when dealing with complaints. Therefore, two more employees would be perfect.
I am sure that the reception area will perform much better than the past through these efforts. Please consider my suggestions. Also, if you have any ideas to add, please feel free to inform me.
Sincerely, Caroline Mitchell
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