Your Answer ▼ Dear Manager,
This is Caroline Mitchell from the reception desk, and I am writing this letter to suggest several ways to improve the reception area. Since the increasing numbers of complaints on the area, I have listed main problems of the place and (too detail) have done some research for recent three months. The biggest complaint is that its location is difficult to find. to be found for customers. Next Second biggest problem is that customers have to wait too long much time to solve their problems, because there is only one receptionist. , so it is time consuming. Furthurmore, we have only one receptionist, thus customers are required to be patient with standing in a long line.(너무 길지만 않다면 앞에서 언급한 문제와 똑같거나 연장선에 있는건 그 문장 뒤에 바로 말해주는게 더 좋아요)
The reception area is crucial for our company, because it is the first place to welcome patrons. where patrons see when they enter. Not only this, but it also affects the profit. If failing to deal When we fail in dealing with customers’ issues swiftly, they will not visit here anymore. there won't be second visit. This leads to extremely negative impacts on the company.
To resolve the problems of the reception area, we should move the location of reception from the corner of the 1st floor (manager는 이미 알고 있을 정보는 언급 필요없음) to the right in front of the main entrance. It is much easier for visitors to find its location. Second of all, more receptionists will should be hired. Generally,(콤마) it takes 30 to 40 minutes to solve one customer’s complaint. However, one recent study indicates that 5 to 10 minutes is the best time when dealing with complaints.(여기서 말하는건 한 receptionist가 한 고객을 상담하는데 걸리는 시간의 30-40이라고 말하고 잇는데 뒤에선 갑자기 5-10이 되야한다고 하네요. 이건 상담사의 수와는 관계없는 이야기 아닌가요? 문장이 깔끔하지 않아 해석에서 오류가 생깁니다) Therefore, two more employees would be perfect.
I am sure that the reception area will perform much better than the past through these efforts. Please consider my suggestions. Also, if you have any ideas to add, please feel free to inform me.
Sincerely, Caroline Mitchell
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